General terms and conditions of sale ("Conditions")
These conditions apply when you buy a product as a consumer on our webshop www.ovenbird.com/nl ("Webshop").
We ask you to read these Conditions carefully before ordering a product from our Webshop.
Additional conditions may apply, depending on the country where you live. See article 12 below for this. In the event of a conflict, the additional conditions will apply.
1. Who we are and contact details
We are Signify and its affiliates, depending on your country of residence ("Ovenbird", "we", "us" or "our").
You can find out which Signify entity you are dealing with in Section 12.
You can reach us at: info@ovenbird.nl or via the contact form our Webshop.
We are available from Monday to Friday from 09:00 to 17:00.
2. When do these conditions apply?
These conditions apply when you buy a product as a consumer via our Webshop.
We will send you an email with the details of your order after you place an order with us. Our acceptance of your order takes place when we confirm the order. We will send you an email with the order confirmation ("Order Confirmation"). At that point an agreement is formed between us and you are bound by these terms and conditions (the "Agreement").
It may happen that we are unable to accept the order, for example if our investigation shows that you are too young to order our products on your own, your payment details are incorrect or cannot be verified, the product is no longer available, an incorrect price was displayed on the Webshop. We will contact you in these cases and explain why we do not accept your order or under what additional conditions we are still prepared to accept it.
In these Conditions we have described what you can expect from us and what we can expect from you.
We include all the relevant information and details you need with your Order Confirmation. You can also find this information in our Webshop.
We reserve the right to change the Terms and Conditions. You can find the most recent version on our Webshop. Changed conditions only apply to orders placed after the change.
3. What do you buy at Ovenbird?
We tell you in detail what kind of product we offer, when we offer it, how much it costs and under what conditions you can buy it and possibly return it.
We pay much attention and care to the information in our Webshop. However, it may happen that the information is incorrect. When it is clear that the information is wrong, the information that we intended is valid and we are not bound by the wrong information.
4. What price do you pay?
The prices of our products are listed with the product in our Webshop. All prices are in Euro and include VAT. The price you ultimately pay is the price shown when you click the order button.
You are responsible for the shipping costs of the products, unless we explicitly state in the Webshop that we bear these costs. If we charge shipping costs, we will clearly specify the amount on our web shop and during the ordering process.
5. How can you pay?
On our web shop it is clearly stated, per country to which we deliver our products, which methods you can use to pay for the products.
We work on a safe web environment by taking appropriate technical and organizational measures so that your data is safe with us and you can pay safely online.
6. When and how will you receive your order?
During the ordering process you can indicate to which address you wish to receive the products. We will deliver the products at the latest within the delivery times as indicated in our Webshop. We will contact you if there is a delay. If you do not agree with the later delivery, you may cancel the order free of charge and receive any prepaid amount back in the same way you paid for the order. You will not be entitled to compensation for late or non-delivery.
Please note that at the moment we only deliver to the countries indicated on our web shop. We do not accept orders for delivery outside these countries.
Ownership of and risk of loss in the products shall be transferred upon delivery of the products (see additional terms below).
We use a carrier for the delivery of the products. As soon as the carrier receives the products from us, we will send you an e-mail with track trace, so you know when the delivery will take place.
Problems with the delivery? Please contact us at info@ovenbird.nl.
7. What if you don't want the product?
Cancel order
You can cancel your order until you receive the Track and Trace link from the carrier. Please contact us via the contact form in our Webshop or via: info@ovenbird.nl.
Right of withdrawal
You have a cooling-off period of 14 days after receipt of the product to let us know without giving reasons that you have changed your mind and want to cancel the purchase (when ordering multiple products and separate delivery, the cooling-off period starts when you receive the last product of your order).
Please contact us at: info@ovenbird.nl or via the contact form in our Webshop to inform us of your decision.
Exceptions
You cannot return products and therefore you will not receive a refund for personalised and/or modified products made according to your specifications, unless we explicitly state in our Webshop that you can still return these products.
Returning a product
After your notification, you must send the products back to us as soon as possible but at least within 14 days after your notification. You will find all relevant information about our return procedure in the order. We will send you a confirmation of your notification.
Shipping costs for returns
You only have to pay the return shipping costs if we have indicated this explicitly at the time of purchase of the product. If not, we will pay these costs.
Refund
The refund of the price of the returned product and any paid delivery costs will take place within 14 days after your notification under the condition that we have received the products within this period or have received a proof of return from you. We will use the same means of payment for the refund as you have used to pay us.
Please note that we are entitled to offset any depreciation against the total amount that you receive back from us. An impairment occurs if the product or its packaging is damaged and/or the product has been visibly used. The starting point here is that you may examine the product as you would in a shop. We will contact you if we detect a reduction in value.
8. What if there is a problem with a product?
Please contact us at: info@ovenbird.nl or via the contact form on our Webshop if there is something wrong with your product. We will then examine together whether you are still entitled to the statutory guarantee or perhaps to additional guarantee. If we offer additional warranty, this will be stated on the warranty certificate that you received upon delivery of the product.
9. What do you do with my data?
The privacy of our customers is important to us. How we handle your personal data is in our privacy statement on our Webshop.
10. Force majeure
We do everything possible to deliver (on time). We will contact you as soon as possible if it appears that we cannot deliver or cannot deliver on time due to circumstances beyond our reasonable control ("Force Majeure"). Together we will look for a new delivery date after the Force Majeure Event. Of course, you may also choose to cancel or rescind your order (see section 7 "What if you no longer want the product?").
11. What if you have a complaint?
These Terms and Conditions are governed by Dutch law.
If you have a complaint, please contact us via the contact form or the chat function on the Webshop or via info@ovenbird.nl. We will work together to find a solution.
If we cannot find a solution, you naturally retain the protection offered by the law of the country in which you live, provided that we also deliver there. Thus we draw your attention to the European Online Dispute Resolution.
12. Additional Conditions
If you are resident in the following countries, the following terms and conditions will apply in addition to or in derogation from the Terms and Conditions.
The Netherlands
The following paragraph is added to section 5 "How can you pay?
You can pay in arrears by using your credit card. The amount will then be debited upon delivery. We may refuse to accept payment in arrears if a credit check proves negative.
The following sentence will be added to section 6 "When and how will you receive your order?
In the case of post-payment, ownership of the products passes upon payment.
See below for details of the responsible Signify entity, depending on where you live:
Belgium
Signify Belgium NV
Our registered office: Rue du Midi 80, 1070 Brussels, Belgium
RPR number: 0403138532
VAT: BE0403138532
Germany
Signify GmbH
Our registered office address: Röntgenstrasse 22, 22335 Hamburg, Germany
Chamber of Commerce number: Hamburg, HRB 138583
VAT: (USt-ID) 812104547
Netherlands
Signify Netherlands B.V.
Our business address: High Tech Campus 48, 5656 AE, Eindhoven, The Netherlands
Chamber of Commerce number: 17061150
Btw-identificatienummer: NL009076992B01
Austria
Signify Austria GmbH
Our business address: Europlaza, Kranichberggasse 4, 1120, Vienna, Austria
Chamber of Commerce number: 101630
VAT: 08 386/9750
Version date 06/08/2021